Return Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

RETURNS POLICY

We offer a 14 Day Money Back Guarantee with no questions asked when you buy online through bdna.art.

The buyer is liable for the cost of the return shipping to the artist. Please contact matt(at)bear.design if you have any questions.

If you are not completely satisfied with your artwork then please return the work within 14 days of receiving it.

1. The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a signed for delivery service. It can take up to 7 days for the item to reach its destination.

2. We will not accept returns for items that have been damaged post delivery. If this is the case, the item will be returned to the customer at the customer’s expense.

3. You must return the goods within 14 days of your receipt of the art work with both art work and all packaging in their original condition, securely wrapped, including our delivery slip and at your risk and cost.

4. After our artist has received the art work, we will credit your credit or debit card with the full purchase price of the goods returned.

RETURNS PROCESS

Please email us at matt(at)bear.design and we will provide you with a return address. Please print this email and include it with the art work when returning the work. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.

We will refund your purchase when we have received and checked the item. Please see the returns policy.

HOW CAN I CANCEL MY ORDER

If you would like to cancel your order, please email us at matt(at)bear.design as soon as possible to notify us that you wish to cancel. If the order has already been processed, you will have to follow the standard return process described above.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at matt(at)beardesign.pro.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at matt(at)beardesign.pro and send your item to: Bear Design & Art, 1 Lime Grove, LONDON, W12 8EE, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Bear Design & Art, 1 Lime Grove, LONDON, W12 8EE, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.